Have questions?

Phone: 951-698-4670
Fax: 951-698-4675

Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.

  • Any Pre-Op testing required would be billed in addition by the company performing the test
  • Anesthesia services billed separately
  • Your surgeon’s office: his/her fee for performing your surgery
  • Your pathologist: services for tissue specimens removed during surgery requiring further examination
  • An extended home health care service.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?

When is my payment due?
The estimated patient responsibility is due on or before the day of your procedure.  Our insurance verification department will contact you prior to your procedure with your estimated amount due. This may include any unmet deductibles, co-insurance, and copays.

Can I set up a payment plan?
If you receive a bill after you have had your procedure, this balance is due in full within 60 days. If you encounter problems paying within the 60 days, please contact our billing department at the number provided on you statement. Elective surgery needs to be paid in full by the procedure date.

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your date of surgery.  You will receive a notice from us regarding the amount to pay.

If you anticipate difficulty in paying your bill within the 60 day period please let us know immediately.